Family Care Center Therapy & Psychiatry - Louisville

“Nikki Rossetter Appreciates confidentiality and she’s a good listener. She’s a good therapist. Considerate and makes me look at my life in ways that make sense, she doesn’t just say things. Watch out she’s disarming!”

“I have been seeing David Lopez at Family Care Center for grief therapy since the end of January, after the death of my husband. His insights have been tremendously helpful to me. The entire staff at the Louisville location have been extremely kind and helpful.”

“I am leaving a one star because I have too. My kids both saw Rachel Michaud for a year or so. During this time we never received a diagnosis. Rachael never asked questions, medication was always offered, never wrote anything down, and had the nerve to ask my husband and daughter what kind of medication she should be on and simply gave us the feeling she didn't care much. The last and final visit my husband asked are we ever going to get a diagnosis? Rachel said We can send her somewhere for a diagnosis. My husband walked out. Would not recommend her seeing teens.”

“If I could give this practice 0 stars, I would. Never in my life have I dealt with such an insane billing issue. My doctor was wonderful, so this is not on them whatsoever. However, the practice makes you sign a financial contract before ever seeing a doctor - no problem, didn’t think anything of it at the time. Just your standard “I’ll pay my copay and any remaining balance” sort of thing. What I was unaware of, was that they charge over $700 for one single telehealth appointment. I saw a charge on my account for nearly $300 from this doctors office at 10pm on a Friday and had a near heart attack. Of course it was so late AND a weekend that there was nothing I could do until Monday morning. It took close to two hours to even get anyone from the billing department on the phone - only to be told that there was nothing they could do about the charge and that their practice has a contracted rate with health insurance companies. They billed my insurance for over $700 for one single TELEHEALTH (not even in person!) appointment to establish care. Absolutely insane. Steer clear of this place unless you somehow have thousands of dollars to pay out of pocket for medical expenses.”